We'd like to help you reuse our bottles, and to cut down the use of caps and boxes. We know this is a bit of a faff, as you'll have to send the bottle back for a refill, so we're happy to offer you a discount as an incentive. We've thought about this a lot and we've found a way to make it work.
Most perfume companies can't do this as they don't do their own manufacturing, and they don't keep their own supply of spare perfume. Plus, unlike us, they fill hundreds of thousands of bottles at a time on a lovely fast automatic line. We have Arthur to do ten at a time. (See below.)
Shops can't do this as they don't have the tools, or the perfume. At the moment we can offer this to people who send their bottles back to us; our retailers aren't able to do it for you.